Terms & Conditions

IMPORTANT NOTICE: Please read the following Ts & Cs carefully. They are written in plain English and are designed to protect each of us by clearly setting out the agreement reached by us that applies to your booking & your stay at the GCTH Property. This protects each of us, and the GCTH property, accommodation, and facilities (GCTH Property) so that they can be enjoyed by you, by other guests, and by future guests. We have invested a huge amount of money, time & effort to create the unique GCTH Property. Its preservation is paramount.

GCTH Management

 

 

GOLD COAST TREE HOUSES (GCTH)

 

BOOKING TERMS & CONDITIONS (Ts & Cs)

By booking to stay at the GCTH Property you are acknowledging that you understand and agree with the Ts & Cs; that you will abide by them; and that you know that we will rely upon them and any other rights we may have.

These Ts & Cs apply to all bookings you make with us. 

In these Ts & Cs references to:

  • “us”, “we” and/or “our” means Gold Coast Tree Houses Pty Ltd ACN 636 173 852 as trustee for the Gold Coast Tree Houses Trust (GCTH). 
  • “you” and “your” means you personally, and every other person who stays or visits with you at the GCTH Property.
  • “booking” means any reservation or booking made with us over the phone, via chat, via email, in-person or online, including via any booking platform or agent.
  • “accommodation” means any Tree House, Rustic Farm Shed, Bushland House, or other accommodation booked by you with us.
  • “facilities” means any facility at the GCTH Property.
  • “our rights of recovery” means, inter alia, if you fail to comply with the T’s & C’s and your obligations in them, you shall surrender the accommodation & facilities, remove your belongings from the GCTH Property and leave the accommodation & facilities in good order and free of damage. No refund of any portion of the booking and or fees shall be made and if any legal action is necessary, the prevailing party shall be entitled to reimbursement from the other party for all costs incurred on an indemnity basis. If you fail to comply with any of the T’s & C’s we reserve the right to conduct a eviction ourselves with removal of any peoples and any possessions and or call the Police and or a Private Security Company to have you & your property and belongings removed from the GCTH Property.
  • We will be in no way liable for any damages to your property and belongings. You will be responsible for any fees and charges including our administration fees for you not complying with the T’s & C’s. By booking you agree with these Ts & Cs and to us deducting these charges from your security deposit and or holding credit card.

As the person making the booking:

  • You acknowledge that we will rely on your authority to agree to these Ts & Cs on your own behalf, and for and on behalf of any other person who stays or visits with you at the GCTH Property;
  • You acknowledge we may ask for ID to be given to us by anyone on the GCTH Property at any time, and you will comply with this request; and
  • You agree that you have authority to act for and bind all such persons to these Ts & Cs.
  • Privacy policy and Ts & Cs are to be sourced from GCTH website.
  • In addition to any conditions stated for any booking made on external booking platforms, the booker and all such persons who intend to stay are responsible to read and have agreed to GCTH

Ts & Cs before making any booking.

  • GCTH hold no obligation to send the Ts & Cs to you directly nor be at fault that you do not successfully read or source this information independently and proactively as you have a responsibility to do so before making a booking.

 

ACKNOWLEDGEMENT

By booking you agree that you are acknowledging that you are eighteen (18) years of age or older, and that you understand and agree with these Ts & Cs, and with our Privacy Policy.

 

TRAVEL INSURANCE

We strongly recommend that you take out appropriate travel insurance to cover you. You agree that you will decide what insurance cover is right for you.

 

Each person is an individual with their own needs & whilst we don’t make any recommendations on what insurance you should take out, you might like to consider your insurance protection including cover for cancellation for any reason, medical and repatriation expenses, personal injury and accident, death, loss of personal baggage & money, and personal liability. 

 

HEALTH

By booking you agree that you & any other person who stays or visits with you at the GCTH Property are in good health to enjoy your stay and to make use of the facilities.

 

You agree that you have looked at our website and you are aware of the nature of the GCTH Property and you are aware of our facilities.

 

PRICES AND BOOKING REQUIRMENTS

You agree that all prices are subject to availability and can be withdrawn or varied by us without notice. Any prices quoted in relation to your booking are valid for 48 hours and may be subject to change thereafter. Availability can change at any time.

 

To proceed with your booking, we require a 50% deposit to be paid online at the time of your booking & also payment of the security deposit and receival of all the entry requirement documentation, being the bookers Identification and credit card in place as an active holding credit card. 

 

If a booking date is changed. GCTH reserves the right to keep the greater price difference and or increase charges, this is to GCTH discretion.

If the booking date is changed or altered ahead of your original booking date, GCTH reserves the right for the new booking date to have its cancelation policy time frame dated from the original date that the booking was made.

 

BOOKING CHANGES AND CANCELLATION FEES

You agree that subject to the refund and remedy rights under Australian Consumer Law, the following booking change and cancellation fees apply to all bookings:

 

  • Cancellations made between 30 and 15 days prior to arrival will incur a 50% cancellation fee.
  • Booking changes made between 30 and 15 days prior to arrival will incur up to a 20% administration and handling fee determined solely at our discretion.
  • Cancellations made within 14 days prior to arrival will incur a 100% cancellation fee.
  • Booking changes made within 14 days prior to arrival will incur up to a 50% administration and handling fee determined solely at our discretion.

BOOKINGS IMPACTED BY GOVERNMENT REGULATED RESTRICTIONS (GRR)

You agree that in general, whether consumers are entitled to a refund for bookings cancelled due to GRR (including any pertaining to any virus or pandemic) will depend on any Government Regulations as applied to the T’s & C’s of your booking. The consumer guarantee provisions of the Australian Consumer Law may not to apply to cancellations as a direct result of GRR. This may impact the remedies available to consumers.

 

You agree that should GRR impact bookings, or our facility is unable to facilitate your booking because of GRR, the following will apply:

 

  • Between 8 and 14 days prior to arrival – we will allow bookings to be moved to a new booking date within six (6) months of the cancelled booking date with no penalty. If a new booking date is not set by you with us, we will allocate a credit to the value of the amount paid by you for your booking, valid for booking within six (6) months of the cancelled date with no penalty.

Any cancellations to bookings made by you within this time will incur a 50% cancellation fee.

  • If our facility is unable to facilitate your booking because of GRR within 7 days prior to arrival – we will allow bookings to be moved to a new travel date, within six (6) months of the cancelled booking date with no penalty. If a new travel date is not set by you with us, we will allocate a credit to the value of the amount paid, valid for booking within six (6) months of the cancelled booking date with no penalty.

Any cancellations to bookings made by you within this time will incur a 100% cancellation fee will apply.

LIABILITY

You agree that to the extent permitted by law, neither us nor any of our related bodies corporate, directors, employees or agents accept any liability at law including in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third-party providers over whom we have no direct control, force majeure or any other event.

 

You agree that under circumstances where our liability cannot be excluded and where liability may be lawfully limited, such liability is limited to the remedies required of us under applicable law [including the Australian Consumer Law and the Traveller Accommodation Providers (Liability) Law].

 

You agree that this liability clause is subject to your rights under Australian Laws including the Australian Consumer Law, and nothing in these Ts & Cs is intended to exclude any rights you may have under any Australian Laws. Where permitted by the Australian Laws including the Australian Consumer Law, our liability is limited to the full extent permitted by the laws.

 

You agree that in your accommodation you will find a copy of the Traveller Accommodation Providers (Liability) Act 2001 (QLD) which you will read as it specifies GCTH’s limited liability for our guest’s property.

 

SPECIAL REQUIREMENTS

You agree that prior to booking you will advise of any special requirements you may have for your travel arrangements such as room type or disabled access. We will confirm our ability to accommodate your special requirements if we are able to do so prior to accepting your booking.

 

PRIVACY POLICY

You acknowledge that we are committed to protecting your personal information and agree to handle your personal information in accordance with our Privacy Policy.

 

By providing personal information to us, you agree that our Privacy Policy will apply to how we handle your personal information, and you consent to us collecting, using and disclosing your personal information as detailed in our Privacy Policy. In particular, you agree that in certain circumstances (such as where you request us to book an experience for you), we are permitted to disclose your personal information to people such as tour providers. Generally, we will only disclose your personal information to these persons in connection with facilitation of your travel booking and/or to enable the performance of administrative and technical services on our behalf.

 

Where we disclose your personal information to any person, you agree that we will not be required to ensure that person’s compliance with Australian privacy laws or otherwise be accountable for how they handle your personal information. The meaning of the word “disclose,” in these T’s & C’s, includes to transfer, share, send, or otherwise make available or accessible to another person or entity. 

 

GOVERNING LAW

By booking you agree that the laws of Queensland will apply to the booking and to any dispute that arises between you and us.

 

You agree that you irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of Queensland, and you waive any right that you may have to object to an action being brought in those courts as to jurisdiction.

 

OCCUPANCY/USE OF GCTH PROPERTY

You agree that no more than a maximum of Four (4) persons shall be permitted in any accommodation at any time unless prior arrangements were made by you with us at the time of you booking.

 

You agree that if you fail to comply with these occupancy rules, we reserve the right to charge $60 per extra person per night, for any additional person we permit to be accommodated and that we will exercise our rights of recovery.

 

OFF GRID BUILDINGS SOLAR AND BATTERY SYSTEM, ELECTRICAL AND WATER SUPPLY ON THE GCTH PROPERTY

You agree & acknowledge that you are aware that GCTH Property runs off a mixture of the main electricity grid and runs off an independent solar and battery power system.

All Tree Houses are 100% off grid for the electrical power switches and lighting and all buildings rely on our own water tanks onsite, in addition to an independent septic system.

 

 

Misuse and abuse of these systems can create major damages.

To avoid electrical and septic failure and water loss and damages to all buildings, all guests must take care and follow all T’s and C’s to avoid potential damages and loss of rental buildings for all.

 

You agree that you are aware that the GCTH Property catches its own water which is stored in our water tanks, the water is held naturally in concrete tanks and free from fluoride and chlorine. You agree that you are drinking the GCTH tank water at your own discretion and risk.

You agree that you will not bring any form of electrical appliance onto the GCTH Property including but not limited to any type of heaters/appliance with a heating element, air-conditioning units, cooking devices, toasters or hair dryers/curling wands/heaters. These types of appliances can drain and destroy the power supply system and negatively effect majority of the buildings.

Phone and computer charging is fine.

You agree that you will not touch or interfere with any electrical boxes/switchboards/circuit breakers or electrical wiring.

You agree that the GCTH Property’s water is not to be used for car cleaning or filling up any water tanks or camping trailers or waterbeds.

You agree that you will not partake in water fights on the GCTH Property and no water slides are to be brought onto or used on the GCTH Property.

Please notify us immediately if you detect any water leakage or issues of concern, including but not limited to power and septic issues .

Some of our buildings do run on single phase power from the main grid supply.

You agree, GCTH cannot be seen liable in any way for main grid outages or interferences, and we will do our best to sort the matter out and regain power from the main grid energy company supplier.

 

You agree to comply, if power supply issues arise from over usage of the system, guests must comply with easing off or ceasing usage of high power appliances until the power surge and or over usage can be rectified.

 

The BBQs and Gas On GCTH rental buildings are to be managed independently and safely by the booker and guests.

You agree that if you break this T & C we will exercise our rights of recovery.

 

CONDITION AND USE OF GCTH PROPERTY, ACCOMMODATION & OUR FACILITIES

You agree that the GCTH Property is provided in an “as is” condition. We use our best efforts to ensure the operation of all facilities, such as internet access, satellite TV, access, swimming pools, hot tubs, and fireplaces. We are not responsible for such items failure to work, but we will make every effort to correct any issues as quickly as possible after they are reported to us.

 

You agree that use of facilities including hot tubs, pools, spas, fireplaces, decks, may be potentially dangerous and involve potential risks if improperly used, particularly with regard to children. You agree that such use is at your own risk.

 

You agree that you shall use the GCTH Property in a careful manner to prevent any damage or loss to the GCTH Property, and you agree to keep the accommodation & facilities in a clean and sanitary condition at all times.

You agree that you shall refrain from loud noise and shall not disturb, annoy, endanger, or inconvenience neighbours, residents and their guests, nor shall you use the GCTH Property for any immoral, offensive or unlawful purposes, nor violate any law, nor commit waste or nuisance on or about the GCTH Property.

You agree that you must obtain written consent directly from GCTH Management prior to you to conducting any business, promotional work, photo shoots, or hosting of any events or fundraisers at the GCTH Property.

DEFAULT

You agree that if you fail to comply with the T’s & C’s and your obligations in them, we may choose to exercise our rights of recovery at our discretion, and in our own time.

 

 

 

 

ASSIGNMENT OR SUBLEASE

You agree that you shall not permit the use of any portion of the GCTH Property by other persons who are not your family members, guests, or your invitees.

 

ENTRY AND INSPECTION

You agree that we reserve the right to enter the accommodation & facilities with reasonable advance notice and at reasonable times for the purposes of inspecting them or showing them to persons authorised by us.

 

You agree that if we have a reasonable belief that there is imminent danger to any person, the accommodation & facilities, or GCTH Property we may enter the accommodation & facilities without advance notice.

 

UNAVAILABILITY OF ACCOMMODATION & FACILITIES

You agree that in the event the accommodation & facilities are not available for use due to reasons, events, or circumstances beyond our control, we are in no way responsible to locate replacement accommodation & facilities for you. In such circumstances we shall as soon as we are reasonably able to do so refund all booking fees made by you, whereupon this Agreement shall be terminated and neither you or us shall have any further obligations or liabilities pertaining to this Agreement.

 

RESPECTFUL CONDUCT AND OUR ENVIROMENT 

 

You agree that people’s privacy at the GCTH Property, accommodations & facilities and everyone’s overall enjoyment must be respected at all times. Failure to meet this T & C GCTH reserves the right to remove you from the property with no refunds.

 

You agree that you do not have sole use of the GCTH Property during your stay. Other guests and families have use of the GCTH Property at the same time as you do.

You agree and acknowledge that some of the facilities are private, such as the Farm House, and that you will respect the privacy.

You agree that you must & will keep only within permitted areas.

You agree that you are aware that we have many different free ranging animals, resident farm dogs, and birds etc, and upon entry onto the GCTH Property you accept their being on the GCTH Property, and the possible interaction with them that you may encounter by sharing the GCTH Property during your stay.

You agree that not all facilities are open for use to the public. Such as the trampoline and residential and shed storage areas etc.

You agree to accept our eco style of gardens and grass areas. We purposely leave long grasses in areas for animal retreats and habitats and food for our animals. To complain about our grass being unkept would be to simply not understand the purpose and reasoning behind our farm. Do not assume we provide traditional English style gardens at GCTH.

We have zero tolerance to steeling, any one found steeling property from gold coast tree houses or other guests and residents will be removed with no refunds.

You agree that GCTH hold roosters and all animal noises such as this is to be accepted and seen as part of GCTH farm stay experience.

ATTITUDE

You agree that we have zero tolerance towards any type of disrespect or bad behaviour, this is including but not limited to bullying, racism, bad language, or insults, any improper use of messaging platforms or forms of communication harassment.

 

You agree that any type of sexual harassment will not be tolerated. 

 

You agree that if you fail to comply we will exercise our rights of recovery.

 

 

ENTRY AND EXIT OF THE GCTH PROPERTY

You agree that you enter the GCTH Property at your own risk and you will act at all times with due care & diligence.

Drive very slowly, keeping in mind it’s a shared driveway, with young children and animals and other vehicles may be on the driveway.

You agree that all signage on the GCTH Property will be carefully read by you and always complied with.

 

You agree that entry and exit of the GCTH Property is only to be made via the concrete driveway. As it is a shared driveway you agree to drive very slowly and with caution. You agree to take full responsibility when driving at the GCTH Property.

You agree that we will not be liable for any damages to your vehicle however they may occur, including from animals and birds that can land on your vehicle. You agree that you also acknowledge and accept the risk of droppings from birds, or tree branches falling on your vehicle. Please bring adequate covers for your vehicle if you have any concerns.

You agree that you will not enter our facility if you have oil or fuel leakage from your vehicle.

You agree that any damage caused to the concrete driveway or any part of the GCTH Property will be your responsibility and that of the driver of the offending vehicle.

You agree that we have the right to stop any noisy vehicles coming and going at any time, or driving behaviour that shows disregard for the peace and enjoyment of the guests and residents at the GCTH Property.  

You agree that no horns are to be used by vehicles except in the case of emergency.

You agree that check-in times will only be extended by prior agreement with us. Check in times will be emailed from GCTH Management or your booking platform before your arrival.

You agree that as a booking requirement you will provide an estimated time of arrival to GCTH Management for check-in purposes. If this is ignored, we reserve the right to cancel your booking and to exercise our rights of recovery.  

CHECK-OUT TIMES.

You agree that we reserve the right to charge a late check-out fee to you if you surpass the designated check-out time nominated in your booking.

 

We reserve the right to charge the value of the following night if departure is negatively effecting the following booking and or has surpassed the new check in time for a building.

 

A late check-out may be arranged at the time of booking. Whilst we will use our best endeavours to assist with late check outs, they are solely at the discretion of the GCTH Management.

Late check out fees can start from $60 per hour as time surpasses the normal check out time for the building.

This is if the building is not handed back with its key in its original place on its due time.

Prices are at our discretion.

Prices can change without notice.

 

You agree that you will inspect the accommodation & facilities once you arrive at the GCTHG Property. Upon check-in please immediately notify us of any damages or issues. After checking out if there are damages that you failed to notify us of, you will be liable for the cost of rectification, and we will exercise our rights of recovery. A two hr grace period is provided for guests to notify GCTH of any issues upon entry to any building.

 

We reserve the right to charge late check out fees to our discretion

Personal RESPONSIBILITY

You agree that you are aware that the deck, pool and hot tub surrounds, and other areas around the GCTH Property can be slippery from water or animal droppings. You agree that you will be mindful of this and that you will exercise due care at all times.

 

You agree that at no point will we be responsible for any injury resulting from animal droppings, slippery or wet surfaces, or any obstacles, or natural elements that arise from being in the Australian bush.

You agree that no booking fees will be refunded to you by us due to such circumstances, or any personal injury occurring at any stage during your stay with us.

You agree that you are aware that the GCTH Property and all buildings at our facility are in the Australian bush, and sometimes animals do get in to the GCTH Property, accommodation & facilities e.g. mice, bandicoots, spiders, and snakes can enter.

You agree that you are aware that if an animal is found by you, we are happy to help remove it where reasonably possible. You agree to contact GCTH Management immediately in these circumstances.

You agree that we are not responsible for any bites or injuries that may occur to you from your attempt to catch any animal, or you being in close proximity to an animal at the GCTH Property.

You agree we are not responsible for any type of damage caused by an animal entering your accommodation or vehicle.

 

WEATHER

You agree that we are not liable for any loss or damage to you or your property from any weather, or weather event.

 

You agree that in the case of an extreme weather event causing one of our local roads to not allow you to enter the GCTH Property you will contact us for road travel advice as there are alternative routes available to access the GCTH Property.  We reserve the right to terminate your agreement with us if you do not contact us for this road travel advice and you do not arrive for your booking. We will exercise our rights of recovery in such circumstances.

You agree that you will practice your own due diligence and duty of care assessment when parking under trees and/or walking around trees. We are in the Australian bush and tree branches do fall from trees.

You agree that if exit of the accommodation & facilities is not possible and you are forced to stay additional nights, we reserve the right at our discretion to charge for any extended stay. We will give consideration in our total discretion to discounting our prices based on the circumstances requiring any extended stay.

You agree that if our facilities or infrastructure are impacted due to bad weather, or for any other reason, we will do our best to get them operational ASAP, though we are not liable for any inconvenience caused.

You agree that you are aware that flooding is still a possibility even up on the GCTH Property, and we have advised you that there is another entry and exit road, that travels inland via Nerang. It is a longer route.

You agree that you are liable for any travel costs and any risks in taking any route of travel to and from GCTH.

You agree that GCTH is in no way responsible for you choosing to take any route of travel to and from the GCTH Property.

You agree that you are aware that excessive rain can cause problems on the grass and unsealed areas of the GCTH Property. You agree to show responsibility and due care and not to drive off the concrete driveways even if you do think you have an appropriate vehicle or appropriate driving skills to do so.

You agree that inappropriate or poor driving behaviour by you that causes any damage to our road surfaces, or any part of the GCTH Property will your responsibility and that we will exercise our rights of recovery.

You agree that you are aware that excessive rain can affect the temperature and water condition of the outside hot tubs and the swimming pool. GCTH is not liable or responsible for the temperatures and water condition, but we will use our best endeavours to maintain proper temperatures and water conditions as we are best able to.

 

Water and Storm ingress into buildings.

You agree that you are responsible at all times to shut all doors and windows when you leave the accommodation & facilities. By doing this, water ingress and water damage to the GCTH Property, accommodation & facilities can be avoided. Weather patterns in the hinterland and Australian bush are ever changing often without notice. Sometimes even the Bureau of Meteorology website has trouble with accuracy of weather.

 

You agree that if you fail to comply with this T & C we will exercise our rights of recovery.

 

STORM SAFETY

You agree that you are responsible to take proper precautions in a storm and not go outside or on the walking tracks if it is not safe in the weather to do so.

 

You agree that you are responsible to always stay storm safe.

 

You agree that if you fail to comply with this T & C we will be in no way liable for any damages to you, your property or belongings.

 

 

EMERGENCY EXIT PROCEDURE AND YOUR SAFETY

There are two exit roads off the GCTH Property.

 

You agree that the recommended route is via Mt Nimmel Rd & this is the route by which you will normally enter and exit the GCTH Property.

In extreme emergency there is also a dirt fire truck track to Austinville Road. Not all vehicles will be able to access or to use this track. It is usually only ever used by 4WD vehicles. This track starts in-between the Red Tree House #3 and the Green Tree House #4.

In case of an emergency, you agree that you will call the appropriate authorities first. Please tell them where you are and where you are going to be when they arrive.

PHONE 000 in an emergency and ask for the service you are seeking support from:

  • FIRE DEPARTMENT;
  • AMBULANCE; or
  •  

You agree that you will call GCTH Management and inform us what your emergency situation is, and if we do not answer the call please send a text, email or leave a voice mail, to make sure as best you can that your message is likely to be received by us.

NOTE: Each treehouse; the rustic farm shed & the bushland house each contain a fire extinguisher, fire blankets and a fire alarm. They each also contain a basic medical kit.

You agree that you will maintain all effort to avoid an emergency and manage each situation with due care, skill & attention.

We reiterate PLEASE CALL 000 for an EMERGENCY.

 

MARSHALL POINT

You agree that you are aware that if it is safe to be outside, the Marshall Point is at the fire pit area on the grass turnaround area on the driveway near the BAMBOO. There is no Marshall Point signage.  

 

 

LOSS OF KEY CONDITION AND MISSING ITEMS

You agree that if a key or keys are lost, GCTH reserve the right to charge a fee of $400 pursuant to our rights of recovery. The fee includes an allowance for administration time to attend and an emergency locksmith for replacement of the key and lock change. This is a security requirement and is required for re renting and usage of the building.

 

You agree that replacement of remotes, missing electronic items and damaged motorised blinds will be charged at the replacement cost and labour time to organise the replacement pursuant to our rights of recovery.

You agree that you have a two (2) hour time frame which commences from your agreed check-in time in which to report any missing items, or any damaged items in relation to your accommodation, or you will be held responsible for them.

You agree that if you lock yourself out of the accommodation, or key locks inside the accommodation are locked so that we cannot access an area after your departure, you are responsible for a locksmith call out charge and administration charges to rectify this pursuant to our rights of recovery.

 

Smoking + vapes

 

When any T and C refers to traditional forms of smoking cigarettes, it also automatically refers to and includes vapes(electronic smoking devices).

 

You agree that you will refrain from smoking in any building at the GCTH Property.

 

You agree that you are aware that there is a STRICT NO SMOKING IN ALL BUIULDINGS AND SHARED OR COMMON AREAS policy at the GCTH Property. GCTH reserves the right to ask you to extinguish any smoke if you do not comply, We reserve the right to remove any person who fails to comply with this T and C with no refunds.

 

GCTH maintain a healthy and clean space. You agree that at no time will you throw your cigarette butts into the bush or on the ground as this can create bushfires. You agree to dispose of any cigarettes responsibly.

A penalty fee of $400 can apply to any smoking found in the building or on the property.

You agree that if you breach this T & C we will exercise our rights of recovery.

 

CARAVANS AND CAMPERVANS

You agree that you will obtain prior approval in writing from us before entering with any caravan or campervan to the GCTH Property. You agree that you are aware that we are not a caravan or camping ground, and we do not supply onsite power.

You agree that no overnight camping in vehicles is to take place on the GCTH Property without prior written consent from us.

If GCTH discovers anyone camping in cars or any form of camping outside of buildings, we reserve the right to remove and charge full price to the associated persons and or building booking, market costs of a building stay.

You agree that you will not use onsite water to refill any components in camper vans, waterbed mattresses, or portable water tanks or large trail travel jerry cans or jugs. If you breach this T & C we will exercise our rights of recovery including for the cost of the water.

You agree that you are aware that we do not accept disposal of waste from portable septic, or grey water systems at our facility, or any large collected off site rubbish that is not associated with your stay at GCTH.

If you breach this T & C we will exercise our rights of recovery including for the cost of the rectification to the GCTH Property.

 

TESLA CHARGER

You agree that you are aware that we maintain a registered Tesla charge point, that is the property of GCTH and GCTH Management maintain the priority rights of usage. You agree that you are aware that the use of the Tesla charging service is only free and available to paying guests.

 

You agree that GCTH has no responsibility for the availability or duration of Tesla charging. This service is not guaranteed, and is offered on a first booked first served basis. We will do our best to manage and contact you to share the port, though if this attempt is unsuccessful we are not liable for any missed charge time you experience.

You agree that we are not responsible for an unsuccessful charge to your vehicle for any reason.

You agree that if your vehicle requires towing to another destination for charging GCTH is in no way responsible for you needing to do so.

You agree that other people who are not staying with you at the GCTH Property may use the Tesla charger if it is available, by booking it with GCTH Management. They will need to pay for their charging at the time they have completed their charging. This will be charged at a rate per time spent on the charger point. GCTH reserve the right to set the price per KW usage, or on a time basis, at our discretion.

Prior discussion with GCTH Management and planning are encouraged to avoid disappointment.

 

CANDLES AND ANY UNAUTHORISED ITEMS

You agree that no open flame devices or candles are to be brought onto the GCTH Property, accommodation & facilities without prior written consent from GCTH Management. This is for fire safety reasons.

 

You agree that no BYO inside or outside fire pits are permitted.

You agree that no external heating/cooling or flood lighting, gas or electrical systems, or music systems are to be brought onto or used on the GCTH Property, accommodation & facilities without prior written consent from GCTH Management.

If you breach this T & C we will exercise our rights of recovery including for the cost of the rectification.

 

FIREWOOD, FIRE PITS AND COMMUNAL AREAS

You agree that fires are only permitted on the GCTH Property in designated areas for fires.

 

Absolutely NO fires are permitted inside or under any accommodation, or on steps, or ramps, around the GCTH Property at any point.

 

There will be no tolerance by GCTH for you failing to comply with this T & C. Failure to comply will result in immediate eviction from the GCTH Property and us exercising our rights of recovery.

 

You agree that firewood can be purchased from us if you choose to do so. Prices are at our discretion. Otherwise, you are welcome to gather fallen wood & branches from the bush facilities.

 

You agree that you are liable for any damage caused by a fire started by you.

You agree that you will not bring a fire pit onto the GCTH Property unless prior written consent is obtained from GCTH Management with a clear agreement as to conditions applicable to any fire.

You agree that you are required to book the fireplace with GCTH Management. This is a fire safety management requirement.

You agree that you will not start any fires unless prior written approval is obtained from GCTH Management. This is a fire safety management requirement.

You agree that you will follow fire place safety rules, with safe fire practices, and clean up after any use. If you are unsure of the fire safety rules please check with GCTH Management.

You agree that you will not leave a fire or lit ambers unattended.

You agree that NO fires are allowed in windy conditions. Fire bans are enforced by law at times throughout the year. No refunds or partial refunds of booking fees will be made by us if you cannot have a fire during your stay with GCTH.

You agree that if the fire brigade needs to be called due to irresponsible usage or fire starting, by cigarette or any other ignition source, you will be liable for any associated costs.  We will also exercise our rights of recovery.

You agree that no burning of rubbish or plastics will be undertaken by you on the GCTH Property.

You are welcome to bring your own firewood, although no use of wood containing glued or nailed sections of any type is permitted on the GCTH Property.

You agree that with prior written permission from us you are welcome to source wood from the bush on the GCTH Property, provided there is no cutting or destruction of the bush.

You agree that firewood or any cut wood that is stockpiled on our facility belongs to us or our private residences, and is not to be utilised without prior approval from GCTH Management. If you breach this T & C we will exercise our rights of recovery.

You agree that you will responsibly put out fires after your use with water to avoid any re-sparking or re-ignition of embers.

You agree that you will responsibly clean up after your fire to avoid any extra cleaning costs. If you breach this T & C we will exercise our rights of recovery.

 

WALKING TRACKS ON THE GCTH PROPERTY & THEIR USE

You agree that you take full responsibility and accept all risks associated with using the walking tracks on the GCTH Property. As they are deep in the Australian bush, consideration should be given to trees falling, unpredictable ground erosion; and possible encounters with animals including snakes, feral or wild animals, & spiders.

 

You agree that you accept that tracks cannot be maintained at all times as a consequence of rapidly changing weather conditions.

You agree that we reserve the right to close walking tracks at any time during weather events, for maintenance, spraying or chain sawing; or for a private event.

You acknowledge that we do not carry out large tree maintenance on the walking tracks – You agree that you are responsible to remain vigilant and aware at all times, especially for the possibility of falling branches.

You agree that you are aware that the walking tracks close at dusk.

You agree that you will exercise discretion when utilising walking tracks.

You agree that you will not use any motorised vehicle, dirt bikes or quad bikes, horses, bicycles or scooters on any walking track on the GCTH Property. If you choose to break this T & C you do so at your own risk and we will exercise our rights of recovery.

You agree that we are not obliged to notify you of activities on the GCTH Property or walking tracks. You agree that you will enquire with GCTH Management if you need to be appraised of what activities are occurring at GCTH or of the closure of any walking tracks.

You acknowledge that we carry out regeneration work from time to time, and poisons are used. You agree to exercise caution to not go off the walking tracks so as to avoid being in contact with poisoned weeds or plants.

You agree that you enter & use walking tracks at all times at your own risk. You agree that you take responsibility of your own self and you will use caution and common sense when utilising the walking tracks and the GCTH Property.

You agree that you are aware the GCTH Property holds a dam, and it is not to be used for paddling, drinking or swimming.

You acknowledge and agree that there are potential hazards on the walking tracks and that you accept full responsibility in choosing to use them.

You agree that you will not remove any plants or cuttings or hunt or injure any animal.

You agree that you will not swing, play with or interfere with the wooden guides alongside of the concrete path.

You agree that you will not rest, lean on or stand on the horizontal wires in the balustrades/railings of the main farm house deck.

You agree that you are responsible for your own safety at all times, and that of children with you on the GCTH Property, and you will take all necessary steps to prevent any personal injury from occurring.

You agree and acknowledge that there are movable chairs on the top and lower deck levels of Tree Houses and on the main farm house deck. You agree that children must be accompanied by an adult at all times in these areas and in the communal areas to avoid any injury or damage occurring to them or to the GCTH Property.

You agree that you will not remove or tamper with signs, movable water bowls or anything that has been positioned on the GCTH Property.

You agree that you will not remove any bricks, or stones nor throw any.

You agree that you will not walk on retaining walls or in gardens.

 

VEGETABLE GARDENS, FRUIT TREES AND GARDENS

You agree that NO fruit, produce, eggs, vegetable, flower, or foliage will be taken or consumed by you unless you obtain prior written consent from GCTH Management.

 

You agree that you will not to prune or cut any flowers or plants from any garden or the bush on the GCTH Property.

 

As you have agreed to take full responsibility for your children; there is no playing with fruit trees resulting in unnecessary damaged fruit and valued produce. Children are not to be left unattended in the garden areas.

You agree that you will not dig up any soil or plant any seed, bulb or plant without written consent from GCTH Management.

You agree that no outside seeds, plants or weeds are to be brought onto GCTH Property.

If you break this T & C we will exercise our rights of recovery.

 

 

 

BBQs AND GAS BOTTLES

 

You agree only people who are over the age of 18 are to use the gas facilities and or fire. Only competent adults are authorized to operate the gas bottle connections for all buildings and BBQs.

 

You agree that not all buildings have private BBQs, and that you are aware that there is a communal BBQ in the area adjacent to the bamboo that can be booked with GCTH Management. Guests are responsible to clean up after use, additional cleaning fees may apply.

 

If guests are found using other buildings BBQs, we reserve the right to remove the unauthorized user and charge a fee, this price and action is to our discretion.

 

You agree that you will properly use and comply with safety procedures for using gas BBQs at all times on the GCTH Property. If you are unsure of how to make proper use and apply safety for using gas BBQs you will first seek advice from GCTH Management.

You agree that before any use of any gas bottle, the user has a responsibility to check the seals with soapy water to check there are no gas bubbles presenting a leak. Only then when you are certain there are no gas leaks, you can turn the gas on and can use the BBQ and or the building gas bottles.

You agree to treat our infrastructure with care, e.g. If you over tighten and abuse the gas connection points. GCTH reserves the right to seek damage recovery .

You agree that upon booking a building at GCTH you agree that you hold all responsibility to manage your own building and self-educate on safe and proper gas change procedures, while following these Tc and Cs.

You agree that you will be prepared and capable in changing your own gas if needed and when required.

You agree that you take full responsibility for gas safety and checking of the BBQ or building gas before use and after use.

You agree that after use, you will shut off the gas and clean the BBQ properly.

You agree that GCTH has many rental buildings that rely on gas bottles for the hot water, GCTH supplies all necessary tools for guests to change their gas when required, GCTH cannot be seen responsible for not being available in the event a gas bottle change is required. We will be happy to accommodate a gas bottle change service for free if there is a suitable person available onsite, though you agree GCTH cannot be liable for any loss of hot water associated with a gas bottle running empty throughout your stay and that we do not hold a 24hr reception to accommodate for this situation.

The BBQs and Gas On GCTH rental buildings are to be managed independently by the booker.

If you break this T & C we will exercise our rights of recovery.

HOT TUB/SPA/BATHS

You agree that certain HOT TUB/SPA/BATHS are reserved for particular guests and accommodations as advised by us on the GCTH website.

 

You agree to follow the rules set by us for the HOT TUB/SPA/BATHS.

 

You acknowledge and agree that the private spa on the main deck of the farm house is available for private hire. Prior booking via GCTH Management is required with the designated time and day of your booking. Must be paid for prior to use. The spa is typically charged at the rate of $100.00 per hour excluding GST (with additional charges for cleaning). Please note prices and times may change without notice at our discretion.

This private spa does not come with any building stay. It is in additional add on if guests choose to hire. The base rate for the private spa bath is for 4 people only. Extra persons are charged at $30 per head per hour. Maximum 6 people at any time.

You agree that you accept that this private spa is not always available and may not be throughout your stay, and GCTH cannot be seen liable for any building stay refunds for this infrastructure not being available.

Of course refunds for the spa usage will be made if pre bookings have been paid in advance and the spa cannot be provided.

Available times are to our discretion.

You agree you will shower and be clean before using any HOT TUB/SPA/BATHS . No  sand, mud, hair dye, bath bombs etc. is permitted so as to avoid water contamination and to avoid extra cleaning costs.

There is a hot tub that is designated to the Shed Conversion Building that can only be used by the guests who book this building. Any people who are found using this hot tub that do not belong to this building, and who have no written permission from GCTH management to have allowance to utilise this hot tub will be charged a minimum of $100 with the same payment structure that the private rental spa entails, in addition we reserve  the right to request your removal from the spa and or off the property if required with no refunds if this T and C is broken.

We reserve the right to charge penalty fees for illegitimate hot tub and spa usage as well as remove all guests despite any time that may have fallen below the hour time period.

If multiple buildings are booked, this does not automatically provide allowance for other building guests to use the spa free of charge.

If other guests are associated with the group that has booked the Shed Conversion Building, the hot tub is not free of charge for these guests.

The hot tub associated with the Shed conversion building is based on 4 people using the spa, additional guests can be charged an extra usage charge.

Prices can change without notice

If you break this T & C we will exercise our rights of recovery.

SAFETY CONDITIONS FOR HOT TUB/SPA/BATHS AND SWIMMING POOL USE

You agree you must be showered and clean before using any HOT TUB/SPA/BATHS or SWIMMING POOL. No sand, mud, hair dye etc. is permitted so as to avoid water contamination and to avoid extra cleaning costs.

 

You agree that at no time is glass permitted to be used on or in the HOT TUB/SPA/BATHS AND SWIMMING POOL. Plastic and metal cups are provided in your accommodation.

You agree and acknowledge that to enter and exit the shed conversion spa requires a portable ladder that we provide. The ladder must be used in its upright position, so the ladder is not leaning onto the spa. This is to prevent damage to the spa and any risk to personal safety.

You agree that the ladder to the spa, must be moved away from the spa after each use and the ladder will be placed back onto its high hanging position to prevent children from accessing the spa when not supervised. The hanging position is located under the easterly eave of the shed conversion.

You agree that the parent or legal guardian of any child is responsible in all wet areas, especially in the pool area and spa area.

You agree that we DO NOT provide a lifeguard, nor is our CCTV system used for safety surveillance of your child – you take responsibility for all children in your care.

You agree that you will not enter the pool or spa areas unless you have read the rules and regulations and understand the resuscitation signage.

You agree that for the structural integrity of the spa, you will always use the ladder for entry and exit from the spa. You agree that there will be no jumping off of or onto the sides of the spa.

You agree that you will retain the water in the spa and will not intentionally splash the water out of the spa. This also applies to children playing.

You agree that there is will be no jumping on or from the spas; and if any cracking or damages arise we will exercise our rights of recovery.

You agree that no bath bombs, glitter, flower petals or oils, dyes or chemicals or lotions are to be added to the water. If you breach this T & C we will exercise our rights of recovery.

You agree that you will remove the spa and hot tub covers with care; and always replace them to retain the heat and avoid evaporation.

You agree that you will not interfere with the self-closing pool gates. To do so is against Australian pool safety rules and we will exercise our rights of recovery.

You agree that you will follow the pool and spa rules, in regard to being safe at all times.

You agree and acknowledge that Pool opening/use hours are strictly between 9am and 6pm.

You agree that if you wish to use the pool for a particular function or event this will need to be planned in advance of your stay and pre-booked with GCTH Management.

You agree that you will not walk along the glass, or swing on the glass, or along the front side of the pool where there is no glass fencing to avoid any injury and damage to the glass and to the ornate tiling.

You agree that if you use any of our pool equipment you will put it back in the same condition and in the same place where you found it after you use it.

You agree that there is strictly no glass in the pool area to avoid having to drain the pool and refill it for safety purposes.

You agree that there will be no alcohol consumption around or in the pool and spa areas without prior written consent from GCTH Management which will be exercised at our discretion.

You agree that you will act responsibly and respectfully towards other swimmers and users.

You agree that the pool and spa equipment is not to be touched. This area is strictly out of bounds as there is no need for anyone to go down there. As it is a sophisticated system we do not wish for any issues to arise. Anyone who ventures down there will be seen to be potentially liable for any issues that may arise.

You agree that spa controls will not be tampered with and if they are required to be reset after your use of the spa we will exercise our rights of recovery.

You agree that we have advised you and that you are aware that the service costs for HOT TUB/SPA/BATHS AND SWIMMING POOL are substantial and can start from $500. 

You agree that if you break this T & C we will exercise our rights of recovery. 

 

CAR PARKING

You agree that you will park in your designated parking bays.

Vehicles must park with consideration to others, with everyone being able to leave freely with ability to access their parking spaces, while providing a sensible space saving park in consideration for additional cars that may arrive and will need space

You agree that no overnight camping in vehicles is allowed.

You agree and acknowledge that we reserve the right to tow any vehicle that does not comply with parking terms, at the owner’s expense. You agree that if you breach this T & C we will exercise our rights of recovery.

You agree that you park on the GCTH Property at your own risk. We do not take any responsibility for the safety of your vehicles or its contents.

You agree that you will not partake in skateboarding or roller blading on concrete driveway on the GCTH Property.

You agree that you are aware that the exposed concrete on the GCTH Property will be treated by you with care when using large roller baggage, as this can pop out the stones.

Flooring and steps can be very slippery in the wet; please take care. If you need assistance, please ask GCTH Management for it.

You agree that if you breach these Ts & Cs we will exercise our rights of recovery.

 

NO GLASS / LITTERING AND GARBAGE DISPOSAL

You agree that you will not bring rubbish onto the GCTH Property.

 

You agree and acknowledge that you will not use drinking glasses or glass/ceramic cups at the GCTH Property. You agree that you will not bring glass onto the GCTH Property. If broken glass is left in the grass on the facility this is a very serious issue, as it is very hard to clean up. It can harm you and animals and can damage valuable tyres on mowers and our other plant & equipment.

 

You must report any glass breakages to GCTH Management forthwith, and to do your best to clean it up.

You agree that you will not litter at the GCTH Property.

You agree that you will place all garbage appropriately into the correct bins provided. Additional costs can accrue if staff need to sort through rubbish storage receptacles or to take out rubbish from the accommodation for placing into the correct bins.

You agree and acknowledge that we are an eco-resort and we encourage recycling and you agree that you will divide your garbage, into recyclable, trash, and compost, and place each portion of rubbish into the large bins provided outside during your stay and at the end of your stay prior to check out. We provide appropriate signage for you to follow off. If you need assistance with understanding how to recycle please ask GCTH Management.

You agree that you will not throw garbage out into the beautiful bush environment on the GCTH Property.

You agree that if you break this T & C we will exercise our rights of recovery.

MAIN FARM HOUSE DECK AND OTHER BUILDINGS

You agree that you will not rest or climb on the deck’s metal horizontal wire balustrades/railings as you acknowledge that you understand this causes damage and sagging to it and it is designed to be a safety barrier.

 

You agree that you will not sit or swing on the balustrading/railing on any staircase, on any part of the GCTH Property, accommodation or facilities including on the main communal farm house deck.

You agree that whilst we do offer you a communal area on the main deck for your use we reserve the rights to the use of the deck being restricted at any time in our absolute discretion. We do have unannounced events and private functions from time to time.

You agree that you at no point will you be allowed in unapproved areas.

You agree that if you break this T & C we will exercise our rights of recovery.

 

MANAGEMENT HOURS AND PRESENCE

GCTH does not hold a 24hr reception.

You agree that there is not always someone onsite and this is not to be expected and sporadic hours may be the situation due to our location, available staff at the time, and limited phone service further in the hinterland pending on managements location all may vary.

THE SHED CONVERSION BUILDING

You agree and accept that the Shed conversion is a rustic converted shed building, it does not contain fly screens and the building external doors have natural wood gabbing, including the barn doors and gaped spaces to accommodate the door runners.

You agree and understand the buildings outside space merges with the rest of the property and that you accept that you may see other guests walk by.

You agree that you understand and accept that the buildings private hot tub is private use to the building though is situated in an area that can be seen by other guests and is considered to be within a communal space area.

You agree that you understand that the designated hot tub for this building, is included in the rental price, for only 4 people to use, additional charges may occur with additional people using your buildings hot tub. This is in GCTH discretion.

You agree that if you break this T & C we will exercise our rights of recovery.

 

The copper bath in tree house #2.

You agree that the copper bath in TREE HOUSE #2 needs to be treated carefully. The copper bath is handmade and is 100% copper.

You agree that you will read the care instructions that are near the bath and not use any bath bombs or lemon scented products or incense or oils in the bath as this damages the metal. You agree that if you cannot find the care instructions and you are unsure of how to care for copper you will contact GCTH Management before using the bath.

 

You agree that you are responsible for the due care of this beautiful bath. It is there to be enjoyed. Copper is a very soft and expensive metal.

You agree that you will not sit on the sides/edges of this bath, as this can easily split the soft metal.

You agree that you will avoid placing excess weight on the bath; and you will not pull yourself up from the sides of the bath to prevent buckling and splitting of the weld joints.

You agree that you will only wipe the bath down with a soft clean cloth & if needed only clean the bath with mild soap.

You agree that absolutely no outside cleaning products are to be used on the bath.

You agree that salt, citrus, uric acid or other cleaning and beauty products are a copper bath’s biggest enemies and you will not use them.

You agree to showering before bathing.  

You agree to be mindful of children in the bath and fully responsible for them at all times.

You agree and acknowledge that there are many options you can use in this bath such as natural milk based products or ‘bath teas’. You agree to obtain permission from GCTH Management prior to use of any product in the bath.

You agree that the bath will be dried down with a nonabrasive cloth or towel after each use and for cleaning you will just wipe it down with a warm, very mild soapy nonabrasive cloth or towel.  The bath has a thin clear lacquered finish to slow the process of it naturally ageing, so copper/brass polishing products cannot be used.

You agree that if you break this T & C we will exercise our rights of recovery.

 

WASTE WATER SYSTEMS IN MORE DETAIL

You agree that there will be no foreign objects flushed down the toilets as the GCTH Property has an onsite wastewater system. This includes wet wipes as they do not compost down or degrade and will only cause problems with clogging the pump and system and hence will cause a full shutdown of the system.

 

You agree that any toilet clogging or issues must be reported immediately to GCTH Management.

You agree that you are aware that there are two (2) surface spray water systems in the Alpaca field, and they go off sporadically and without warning or notice. You agree that you are to keep out of the proximity of these surface spray systems – and you will not tamper with or move any of the systems. You agree that at no time will we be responsible for you getting wet or your clothing or belongings being marked or damaged if you come within proximity of the systems.

You agree that you are aware that the bath, toilet and sink water on the GCTH Property all share the same BIO SYSTEM so nothing other than washing liquid provided, and toilet paper provided, can go down this system.

You agree that you no glitter or flower petals or anything else can go into the systems.

A charge of $400 will be made to any booking who fails to comply and breaks this T and C from misuse of the waste water system.

You agree that if you break this T & C we will exercise our rights of recovery.

 

MAINTENANCE AND ENTRY OF RENTAL SPACES

 

You agree that we may enter any accommodation & facilities on the GCTH Property for any repair or maintenance required at any time.

 

You agree that GCTH reserves the right, to refuse entry to the property, and no allowance can be permitted if failure to comply with all entry requirements are not completed before the arrival date and or by the due dates provided upon booking.

 

You agree that we may enter the accommodation & facilities on the GCTH Property at any time if we believe that you are not complying with any Ts & Cs.  

You agree that we may enter the accommodation & facilities on the GCTH Property to start cleaning despite you not having left the accommodation at the designated check-out time.

You agree that we may conduct accommodation & facilities yard maintenance on the GCTH Property whenever we need to, and that all associated noise is accepted and understood.

 

CHILDREN

You agree that all children under the age of 18 are to be accompanied by an adult at all times on the GCTH Property.

 

You agree that we may manage your children and ensure they play without screaming or causing noise disturbance to other guests or interfering with their reasonable use and enjoyment of our facility. NB: Only scream if it is an emergency or you are in danger.

You agree that you are aware that rude, offensive or obscene language will not be tolerated at any time.

You agree that you are aware that there are no child barriers or cots supplied by us. You agree that parents and legal guardians take full responsibility for their children and their needs at all times.

If you cannot comply with looking after your children or the children in your care we reserve the right to remove you from the property and no refunds will be provided.

You agree that if you breach these Ts & Cs we will exercise our rights of recovery.

CLEANERS / CONTRACTORS ON THE GCTH PROPERTY

You agree that you are aware that we do not take responsibility for any of our sub-contractors or any other contractor or person that enters on GCTH Property. Your possessions remain at your risk during your stay. You agree that you have taken out the appropriate insurances to cover you for any loss & damage.

 

CLEANING

You agree that you are aware that any extra linen requested by you will be at an additional cost to you to cover use and cleaning.

 

You agree that you are aware that any spoiled, stained, or bleached linen will result in you being charged a replacement fee, or additional cleaning fee and you will be liable for any associated costs.  We will exercise our rights of recovery in this respect.

You agree that you are aware that if come and stay at the GCTH Property you have a duty of care to safeguard against any issues you are knowingly aware of that you may be bringing with you. Any suspected case of infectious disease, Corona Virus, bed bugs or fleas that they you bring onto GCTH Property are ultimately your responsibility and you agree that you will bear the end cost to clean and rectify the situation that would have been avoided if you did not visit with the pre-existing problems. You agree that if you breach this T & C we will exercise our rights of recovery.

As stated throughout these T’c and C’s ,any unauthorised pets or smoking  will entail additional cleaning fees, to our discretion.

GRAFFITI / WILFUL DAMAGE.

You agree that you will not graffiti, mark, or wilfully damage anything on the GCTH Property. This includes trees and any engraving or violation of any of our plants including any trees. This includes ring barking or attempts to ring bark, any drilling or violation by any sharp implement that jeopardises the integrity of the trees, or the pouring of chemicals or oil under trees.

 

You agree that any wilful damage will be seen to be a criminal matter and will be reported to the Police.

You agree that you will not misuse furniture and any plant, equipment, or item of infrastructure on the GCTH Property.

You agree that you will not jump on inside or outside furniture or swing on or climb structures and trees.

You agree that if you break this T & C we will exercise our rights of recovery.

HAMMOCKS

You agree that you will use hammocks responsibly, and at your own risk. You will ensure that the hammock can safely take your weight and you will not jump or throw yourself onto the hammock. You acknowledge that the hammock is not a swing and you will not use it as a swing. You agree that only one person at a time will use the hammock.

 

You agree that there will be no excessive weight applied to the hammock and that there is a 80KG maximum weight capacity for use of the hammock.

You agree that any personal injury resulting from use of the hammock is at your risk and GCTH will not be liable or responsible in any way for personal injury, loss or other damage by you using the hammock.

You agree that if you break this T & C we will exercise our rights of recovery.

NO FIREARMS, FIRE WORKS, ILLEGAL DRUGS OR EXCESSIVE ALCOHOL ETC.

You agree you will not use any firearms, toy guns, pellet guns, sling shots, bow and arrows, fireworks, dangerous toys or sporting equipment, or illegal drugs on the GCTH Property.

 

You agree that no excessive use of alcohol is to be undertaken by any Guest.

 

You agree that if you break this T & C we will exercise our rights of recovery.

 

Drones

You agree that you will not use of drones on the GCTH Property.

 

This is for safety and privacy reasons.

 

You agree that if you break this T & C we will exercise our rights of recovery.

 

FOOTAGE OF GOLD COAST TREE HOUSES

You agree and acknowledge that you are aware that we reserve the copyrights to any video footage or imagery taken by anyone on the GCTH Property. Any footage you intend to use for marketing purposes or for profit can only be used with prior written consent and agreement from us.

 

Your footage must not contain any vehicle number plates or imagery of any person without their prior written consent.

You agree that if you break this T & C we will exercise our rights of recovery.

GROUND ACTIVITIES

You are aware of and agree that the following activities are not permitted on the GCTH Property:

 

  • Littering and damaging accommodation & facilities;
  • Camping or overnight sleeping;
  • Religious or political activities;
  • Pegging/staking into lawns (as we have many shallow pipes that can be damaged);
  • Attaching items to parkland infrastructure or trees;
  • Disposal of hot, cold or any other water on lawns or garden beds;
  • Feeding of wildlife;
  • Distribution of leaflets, soliciting, hawking or spruiking;
  • Open flames, candles, portable cooking devices or gas stoves;
  • Any appliances brought onto the GCTH Property;
  • Organised sporting activities or ball games.
  • No studded footwear;
  • Bringing of any animals onto the GCTH Property;
  • ball kicking, drones, or kites, or golf ball usage (to avoid damages to Solar panel and infrastructure, and safety and privacy of our guests and residents.)
  • No noise before 7am or after 10pm

You agree that if you break this T & C we will exercise our rights of recovery.

CCTV

You agree and acknowledge that we take CCTV of all persons who enter our facility and by booking you agree to us doing so.

 

We do not have CCTV inside buildings.

 

We only cover outside and communal areas this includes the spas and pool.

 

You agree at no point in time that the CCTV can be solely relied upon as a complete source of security as GCTH is a 54 acre property and cannot be completely covered by CCTV.

 

You also agree and understand that we do not promote or actively monitor this system unless we are aware or have been notified of an issue that requires footage to be viewed. We reserve the right to do so and that all footage is owned by GCTH.

 

You agree to us holding the CCTV of you for a reasonable period of time for security purposes and the enforcement of these Ts & Cs.

 

 

You agree that you are not permitted to touch or move the CCTV cameras, or to cover them up.

 

You agree that if you break this T & C we will exercise our rights of recovery.

 

POLICE AND SECURITY INTERVENTION,  MANAGEMENT CHARGES.

In the rare circumstances when management is required to request a call out or having to deal with the required authorities, either being the police, security and or ambulance  to deal with troublesome persons, from any persons breaking the T&Cs agreement who are directly or indirectly associated with the booking group, while having association with the troublesome peoples that are causing and contributing to the situation. The costs associated with time management dealing with these required services will be charged from the security bond and or holding card , and or charged to the guests directly who are associated with the situation.

We reserve the right to determine if such a service call is required and the price per hour associated with this management fee. Additional after hour charges can apply.

You agree that if you break this T & C we will exercise our rights of recovery.

 

 

PETS AND ANIMALS.

We love animals, and there are so many different types & kinds on GCTH Property. The only dogs permitted on the property are two residing farm dogs.

 

Guests are NOT to bring in any animals.

 

Unfortunately, due to the past conduct of some pet owners no pets can be brought onto GCTH Property. If you are found to have brought an animal with you, we reserve the right to cancel your booking with no refund, and a minimum of $400 additional cleaning fee will apply. At no point in time does this charge permit any unauthorised pet to reside on GCTH property or in any building. We reserve the right to evict anyone who breaks this T and C.

YOU AGREE THAT WE HAVE A STRICT NO PETS ALLOWED POLICY.

You agree that you will not attempt to chase or catch any of our animals on the GCTH Property.

For all animals and their space to be respected, no coming up from behind or via the side of animals to avoid the animals being startled , all children must be supervised by adults.

We reserve the right to close off any animal space, fence, field, paddock and or, bird aviaries etc.

We cannot be seen responsible for any refunds based on any animals that may not be present or held by GCTH of the time of your booking or through your stay. We reserve the right to change animal types and individual animals.

You agree that when you enter GCTH Property, all persons will interact with the animals respectfully and at your own risk.

If a free ranging animal is in your path of direction, you have a responsibility to provide the animal with sufficient space and walk around the animal to continue your path of direction.

You agree that when you enter and leave an animal enclosure you will ensure the gate does not remain open and you will ensure the gate is properly shut.

You agree that you will not remove any animals from their area.

If you see an animal out of their field/space please notify GCTH of the situation, via email or leaving a voice mail if the phone number is not answered.

You are aware of and agree that we have zero tolerance towards mishandling and mismanagement of our animals or any wildlife. We reserve the right to protect our domesticated animals at any cost.

We have zero tolerance to any animal cruelty, to domestic or wild animals. Excessive force or ill treatment of animals will not be accepted.

You are aware of and agree that you will not feed the animals food that has not been approved or been given directly to you by us. Due to over feeding issues, and incorrect food given by guests, death to an animal is a real possibility and situation that has occurred in the past due to this T and C not being followed.

GCTH property have resident dogs, these are the only dogs allowed to roam freely on the GCTH Property because they are farm dogs & they do have jobs to do, and by booking with us you agree that you accept these dogs as part of the GCTH Property.

You agree that if you break this T & C we will exercise our rights of recovery.

 

LEAVING THE GCTH PROPERTY

You agree that you will not take any linen including sheets, pillows, blankets, mattresses and towels outside the GCTH Property at any time.

 

You agree that you will shut all windows and doors before departing the building to avoid storm damage.

You agree that you will never leave the blinds down while the windows or doors are open, as wind damage can easily buckle and destroy the blinds. You agree that you will be responsible for any damage.

You agree that you will at no point move any furniture to a different position. For GCTH to rectify relocating furniture to its original position can occur addition fees.

You agree that you are aware that absolutely no outside unapproved cleaning products are to be brought onto the GCTH Property.

You agree that you will never leave the gas unattended.

You agree that if you break this T & C we will exercise our rights of recovery.

THE CONDITIONS OF USE AND SAFETY FOR PULLEY SYSTEMS IN TREEHOUSES #3 AND #4.

You agree that the load rated zip bag is the only thing to be attached and used on the pulley system.  You agree that this system is never to be used for lifting people.

 

You agree to ensure that the bag is zipped up and no items are hanging out before use of the pulley system to avoid any falling objects and potential injury.

While using this system, you agree to take all due care and responsibility for safe handling & to watch out for potential hazards below before lowering the bag.

You agree that you will not allow the system to swing as this can damage surroundings and cause injury.

You agree that you as the user takes full responsibility for use of the pulley system.

You agree that if you break this T & C we will exercise our rights of recovery.

 

EVENTS AND PARTIES

 

NO PARTIES. Zero tolerance. You will be removed with no refunds.

 

You agree that events must be approved by GCTH Management prior to being held. You are not allowed to conduct unapproved events.

 

You agree that if you break this T & C we will exercise our rights of recovery.

LOST AND FOUND ITEMS

You agree that we do not hold any responsibility for items that have been left or lost on the GCTH Property.

 

You agree that if we find items, we will only hold them for up to 1 week. After this period of time all items will be donated to charity at our discretion. You agree to us doing so.

Any lost item if found by GCTH Management and when requested to be returned by you within 1 week of you checking out can be posted to you or picked up by arrangement with GCTH Management.  

We are not responsible for any costs with sending mail, nor are we responsible for any time delays or lost mail in sending any items. Guests are responsible in arranging mail insurance if required.

Guests are responsible for sending a filled out, pre-paid return envelope in the mail to the address of GCTH for us to send back any items at the guests expense.

 

FOOD AND DRINK

You agree that any food that is left on the GCTH Property by you will be disposed of either to the animals, or compost, or trash bin – this will be done as part of the exit clean.

 

The cleaning up of any excessive amounts of food left for us to remove will be charged for accordingly.

You agree that you are responsible for properly cleaning up your own dirty dishes and food before leaving, this is including any oil residue. Otherwise additional cleaning charges can apply.

If you have run out of dishwashing liquid, you have the responsibility to contact GCTH for more to fulfil this obligation.

You agree that if you break this T & C we will exercise our rights of recovery.

GAS/ INFRASTRUCTURE AND STORAGE

You agree to keep away from the gas storage areas and storage shed.

 

You agree to ensure that ensure no ignition of any lighter, match, torch or similar flame or spark emitting device occurs near the gas storage areas and storage shed.

Gas running out is a possibility during your stay and we will do our best to change the gas bottle over as quickly as possible.

If no one is on the GCTH Property to assist you at the time we can give you the access code for you to change the gas bottle over.

You agree that if you break this T & C we will exercise our rights of recovery.

CARBON MONOXIDE & APPLIENCES

You agree that you are aware of and that you agree to be responsible for maintaining a healthy environment while using the GCTH Property.

 

You agree to be responsible for their own carbon monoxide management by keeping at least one window open while using any of the gas appliances.

You agree that no heaters, cookers or air-conditioning units will be brought in and or used on the property.

GENERATOR AND SOLAR & BATTERY SYSTEM

You agree that you are aware that strictly only authorised personnel are allowed to be in the generator and solar & battery system spaces or interact with the systems. Any unauthorised person or child interfering with the generator and solar & battery system, or any component associated with this system will be liable for any fault that may occur.

 

You agree that no hairdryers, hair strainers, heaters, cookers being electric or gas and or air-conditioning, washing machines or fan units will be brought in and or used on the property.

You agree that if you break this T & C we will exercise our rights of recovery.

 

TREE HOUSE WASHING MACHINES AND OVENS

The Gentle Washer- The washing machines in the tree houses are a unique patented design from America. It is an improved replication of a non-powered hand cranking clothes washing machines. It is a delightful way to experience an non powered washing machine that works great.

 

At the time we were the only ones who successfully gained approval to bring them over to Australia. We hope you can enjoy the unique experience and you agree that you will treat them with care.

In the tree houses we have supplied a small but conventionally sized camp style oven that is placed on top of a gas burner hob to function and heat up. This can snugly fit a chicken and/or some vegies for a camp style cooking experience. 

TREE HOUSE SATELLITE WIFI AND ITS INFRASTRUCTURE

You agree that tree house satellite Wi-Fi and its infrastructure will not to be tampered with. There are a number of posts positioned around the GCTH Property with satellite discs on them. Please be mindful that balls, kites, and any such activities can be problematic for this sensitive infrastructure and that is why such activities are banned.

 

You agree to not climb or swing on the post and satellite infrastructure & as best as able to stay away from the infrastructure.

 

You agree that the buildings that contain the satellite internet routers are not to be tampered with.  You agree not to unplug or move this set up at all as this will affect the internet signal to you & to other guests.

You will be solely responsible to log out of any platforms used by you on the GCTH Property.

You agree that we may enter the accommodation, if we need to rectify non-compliance with these T & Cs or to fix internet issues.

You agree that if you break this T & C we will exercise our rights of recovery.

 

RESERVATION, SECURITY DEPOSIT, ENTRY REQUIRMENTS. Payment method and booking terms.

 

You agree and acknowledge that we use different online booking agencies/platforms and each one has a different terms & policies. It is your responsibility to read them & to do your own due diligence.

You agree that we are not responsible for any mistake or mishap of any online booking agencies/platforms and that you are responsible with the building you choose to book.

You are aware and agree that it may take on average between 7 to 14 days for any security deposit to be refunded back by us after your stay. Booking platforms and payment systems may have their own timeframes & policies that we are not responsible for.

You agree and acknowledge that some third party platforms do not take ID or security deposits with the booking deposit. You are aware of and agree that GCTH require proper ID with holding credit card and security deposits to be paid to secure any booking with us and that we reserve the right to refuse entry to our facility if proper identification or holding card is not provided or the necessary security deposit is not paid.

 

The security deposit is a refundable payment only after a successful stay, Terms and conditions of the stay apply.

We reserve the right to use the security deposit and holding card for any damages, costs , charges that are entailed throughout the stay and or after associated with the stay to cover damages and costs.

For entry requirements, we require full payment of your accommodation stay and payment of the holding security deposit when due with a clear image of both sides of the bookers identification card and credit card must be obtained as a holding card.

The holding credit card is not used unless you surpass the value of the holding security deposit.

We reserve the right to request a check on guests signatures and or face to face viewing of guest with their cards for security purposes.

We reserve the right to request a passport or drivers licence for the identification documentation to be only accepted, as not all identification cards are valid or acceptable.

We provide a self-check in situation where you receive the entry code only once all entry requirements are provided. 

Please note, all cards must be in date and in the name of the booking name. The identification must also be matching the booking name.

We reserve the right to refuse any identification that we feel may be fraudulent and for us to conduct investigations with the necessary authorities to seek validation.

To avoid check in delays and if you cannot be onsite in the times required to meet a staff member or a meeting is simply not possible, you agree to send these documents via email or text before 4pm on day of check in.

GCTH does not hold a 24hr reception.

You agree to deal with GCTH while there is no designated office onsite.

Only when we receive all entry requirements within the time frame, your entry code will be provided and you will be permitted to enter the property and building.

You agree that there is not always an available staff or person to meet onsite for check in and for the collection of the entry requirements and that if there are any designated meeting times that this can change without notice.

You agree, you can use email and or text to send your entry requirements for them to be received.

No refunds can be made based on failure to comply with the entry requirements or meeting the cut off time. And a non-refundable cancellation of your booking can occur.

You agree that return payments are by the same way as they were received. Such as, if you paid on card, you will be refunded back to the same card or if paid via bank transfer, we must sent back via a selected return bank account as a bank transfer.

No cash is kept or received at GCTH premises.

You agree any payments made must be cleared in our account before the due dates to comply with your booking terms. No screen shots or receipts are excepted as confirmation of payment, so please make sure the payment system you are using can send the funds in the time frame needed for upholding booking T’s and C’s.

You must notify GCTH directly if you choose to pay via direct deposit, for us to acknowledge your payment with your full name and invoice number on the money transfer.

 

If you have paid via direct deposit to GCTH account, We must receive your return bank account details to be able to send any payments back.

 

You agree that it is your own risk to choose to communicate and send information external from the original booking platform used to make your booking.

 

We follow industry and insurance requirements for requesting and enforcing the entry requirements that are common practice .

Each accommodation building may have a different security deposit amount & you agree that we reserve the right to determine the amount needed to be paid for a security deposit for each building.

 

You are aware and agree that we reserve the right to deduct from the security deposit and holding credit card any costs incurred to rectify any breach by you of any of the T’s & C’s.

We do not accept cheques.

 

We must receive cleared funds before it will be confirmed by us as a valid booking

 

If a booking date is changed. We reserve the right to choose to adjust the price to keep or charge the grater price.

Credit cards are accepted by us and you agree to be charged a merchant fee depending on the card type. Merchant fees can change from time to time. 2.2% is a base rate. Identification must be given to accompany any credit card payment.

You agree that merchant fees are non-refundable as well as any external booking platform charges.

Full accommodation costs with security deposits and identification and holding card must be received and paid in full before the due date and time frames for your booking for permission to be granted to enter the GCTH Property.

GCTH must receive the bookers credit card. Must be in the bookers full name. A clear image of both sides of the in date credit card must be received to comply to the holding credit card entry requirement. This includes No computer generated cards and no written details providing the cards numbers can be accepted. All entry requirement documentation must come from the original source and must be held and available if GCTH wishes to see the original documentation over photographed images.

Prices are subject to change without notice

 

You agree that failure to comply with this T and C will mean that no refunds will be given to you and no entry can be permitted.

You agree that if you break this T & C we will exercise our rights of recovery.

RECTIFICATION OF DAMAGES

GCTH reserves our rights of recovery, to hold back all of the deposit or charge the holding credit card the amount we feel will be required to cover damages. This can be before the time we gain a full understanding to the full extent of the damage via, receiving quotes,  research info and or source any professional opinions of the situation for the complete price of any damages that can be seen.

GCTH have no obligations to work with the booker or person or persons who caused any damages to achieve rectification of the damage.  We reserve the right to refuse re-entry and keep receipts, quotes and proceedings, and procedures within the company.

We reserve the right to choose who to use for any rectifications for damages and GCTH is not required to share any further information to the offending guests. We reserve the right to take all necessary time to receive all the information on any rectification of damages and cannot be blamed for external delays on completing such investigations.

You are aware and agree that we reserve the right to deduct from the security deposit and holding credit card any costs incurred to rectify any breach by you of any of the T’s & C’s.

We have the ultimate decision in how we repair the damage. 

Photos to the offending guests is sufficient to show damages.

If multiple buildings are booked by the same party associated with the damages and damages occur anywhere within this group booking, we can take security deposits and use holding credit cards from the other buildings that were booked to recover our damages.

You agree that if you break this T & C we will exercise our rights of recovery.

BOOKING DETAILS AND BOOKING DATES

You agree that it is up to you to do your own due diligence on your booking. You must review what you have booked and make sure you have booked the specific accommodation you desire for the dates you require.

 

You agree that at no point will we be responsible for your lack of due diligence if you have booked the incorrect accommodation or for the wrong dates, either directly or via any booking platform. We do not have any responsibility in respect of any online booking platform.

You agree that if you break this T & C we will exercise our rights of recovery.

 

 

 

 

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